Privacy Policy

This policy explains how we, Bright White Space Limited of Elizabeth Court, Church Street, Stratford-upon-Avon, CV37 6HB, use your personal data which you provide to us including when you use our website, www.brightwhitespace.co.uk.  We take our responsibilities for managing your personal data seriously.

When we say your “personal data” or “personal information” we mean any information that identifies you as a person.

Collecting your personal data – our relationship with you

You may provide us with personal data in one of the following ways:

  • contacting us by telephone or in person where you will be asked to provide your contact details such as your name, telephone number and email address. You will also be asked to consent to our using your information; or
  • contacting us through our website by using the ‘Get in Touch’ button and completing an ‘enquiry form’ or ‘a get a quote’ form. If you contact us through our website, you will be asked to provide your contact details such as your name, telephone number and email address. You will also be asked to consent to our using your information.

In either case, one of the team, in the course of assisting you with your query may ask for your consent to use your details for further purposes such as marketing. When we do this you will be clearly advised and your specific consent will be required before we can use your information for any follow up purpose.

When you place an order for us to undertake design and development work, we will also require further information from you in order to process your order including your bank details.

The collection of this personal data is essential to enable us to perform our contract with you.

If you become a customer, we will raise invoices through our online accounting provider Freeagent. You can view the Freeagent privacy policy here – www.freeagent.com/website/privacy.

Permitting us to add you to our mailing list

When you agree to be signed up to our mailing list you will be required to consent to our using your personal information for marketing purposes. This will include consenting to the transfer of your personal data to Mailchimp who provide our email marketing service. You can view the Mailchimp privacy policy here -https://mailchimp.com/legal/privacy/.

Sharing your personal information with third parties

In order to provide our services and operate our website, we use various third parties which are carefully selected by us.  These parties include companies such as Google (email),  Microsoft Azure (servers) and Virtual Internet (hosting services). All of these third parties have in place policies and procedures to ensure adherence to the General Data Protection Regulation (‘GDPR”). In some circumstances, your data may be transferred to or stored at a location outside the European Economic Union (“EEA”) or processed by individuals acting for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the GDPR. Where it is necessary to process data outside the EEA, we ensure that the relevant third party processing the data has either provided the required contractual undertakings as specified by the EU or is a signatory of the EU-US Privacy Shield Framework.

There are certain scenarios where we may have to share your personal information with other parties (not listed in this policy) and examples of these scenarios are set out below:

  • For legal reasons, we may be required to share your data with law enforcement agencies, governments, etc. This may be as part of an investigation, or it may be to prevent fraud prevention.
  • Where your data may be required to protect against harm to the rights of property or person as permitted by law.
  • Where your data may be required to prevent or protect against serious physical harm to an individual.
  • If we are involved in an acquisition, a merger, sale of assets, or liquidation. If this circumstance arose, appropriate undertakings would be obtained from the third party.

Personal information may also be collected automatically using cookies.

Cookies- what are they and how do we use them?

Cookies are small files that are automatically saved to your device as a result of the websites you visit.  Cookies track, save and store information. Cookies may enable us or a third party to recognise you and make your next visit easier, and our services more useful to you, by giving you tailored options based on the information that has been stored from your last visit. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the web site.

We use the following cookies on our web site:

Google Analytics – The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. Google’s privacy policy is available to read at http://www.google.com/policies/privacy/ .

FullStory – The cookies collect information in a largely anonymous form to enable website owners to understand the usability of their websites. This includes information on how you actually experience our website, the pages visited, links clicked and mouse movements.  Potentially identifiable data that is collected is your IP (Internet protocol) address. FullStory’s privacy policy is available to read at http://www/fullstory.com/legal/privacy/.

Social Media Cookies – We may use various social media sites including www.facebook.com, www.youtube.com and www.twitter.com.  Social media cookies permit members of various Social Media websites the ability to like, share and bookmark various pages within www.brightwhitespace.co.uk. You can find out how to block these cookies for your particular browser by clicking “help” on your browser’s menu or by visiting http://www.allaboutcookies.org/manage-cookies/index.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.  For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Google Adwords – Google Adwords is enabled on our website. Google acts as a data controller when it collects information regarding you and your browsing preferences through Google Adwords. You may opt out of seeing personalised ads. This link explains how – https://support.google.com/ads/answer/2662922?hl=en . Please note that it is not possible to stop seeing all ads on websites.

Access to your personal data – your rights and contacting us

You have the right to ask us for a copy of the personal information we hold on you, a “subject access request”. There is no fee for this. However, requesting subsequent copies of such information within an unreasonably short period may be chargeable.

You also have the right to have any inaccuracies corrected or removed and in certain circumstances you may ask us to erase your personal data.  If you would like us to erase the personal data we hold about you, please get in touch specifying why you would like us to do so. You may also instruct us to cease processing your data if no longer relevant, or if there are no other legal or contractual obligations for us to do so.

If you have any enquiries and/or wish to exercise any of your rights in this privacy policy please contact us by email at info@brightwhitespace.co.uk.

You also have the right to make a complaint about our data processing activities to the Information Commissioner’s Office.  Further details can be found at https://ico.org.uk.

Retention of Data

We hold your personal data only for as long as is necessary for the specified purpose.

Other Websites

Our website may have links to other websites. This Privacy Policy only applies to this website. You should therefore read the privacy policies of the other websites when you are using those sites.

Updates

This Privacy Policy is reviewed by us on a regular basis and may be updated from time to time. Please ensure that you are familiar with these changes.